FAQ

How do I contact customer service?
To speak to customer service, call Kate at 770.354.8309 Monday through Saturday 10 AM - 6 PM EST, or email us anytime at kate@14thstreetantiques.com.

 What forms of payment do you accept?

We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept business and personal checks.

 Do you offer a layaway program?Yes, we offer a layaway program for items that are $500 and over. Terms include a 50% down payment with the remaining balance due within 30 days. 

 

Can I get items shipped?

Absolutely! We are happy to coordinate shipping for a single item or an entire home.  We work with exceptional white glove companies that deliver to Metro Atlanta and nation-wide.  We will connect to with our shippers for custom quotes based on your specific requirements. If you have a preferred shipper, we are happy to accommodate. 

 

What is your policy regarding items damaged in shipping?

We make every effort to pack your purchase properly to ensure safe delivery. In the event your item arrives in obviously damaged condition, please refuse to accept delivery. If damage is detected upon opening, please stop the unpacking process, save all packaging material and call us immediately at 404-325-4600 for further instructions.

 

What is your return/exchange policy?

Returns are permitted only if the item was misrepresented. No other returns or exchanges are allowed .